Life 1st GIS

— Geolocating for the Operative Room


analyzing and visualizing information on the map

When every second counts, it is paramount to locate the emergency with clarity and precision.

A map with immersive cartography, complete with vehicles, units, and points of interest is vital to finding the necessary information.

Life 1st Maps supports the operator in identifying the caller position, the most appropriate resources and always dispatching the right unit, thanks to an intuitive and immersive user interface.



GIS is a vital part of Computer Aided Dispatch. In fact, it supports dispatchers in correlating position and geographic information data and places them on the map. The right cartographer is a key tool for understanding where the resources are and how to best use them to deal with the emergency.

Life 1st CAD can:

  • Locate the caller (GPS, AML, eCall coordinates, cell triangulation, etc.)
  • View current events, Points Of Interest and resources, in real-time (AVL)
  • Geo-encode addresses
  • Calculate the route to the place of the event and in a complete road map
  • Integrate traffic and traffic accident data with Waze
  •  Integrate the What3words localization service
  • Use the main map formats (TomTom, OpenStreet Maps, Google Maps, and Google Street View)
  • Use information layers in shapefile, WMF, WMS, and many more formats.

First European CAD integrated with Waze

Life 1st is the first CAD in Europe to integrate with Waze to reduce emergency response times.

The integration, active since 2018 in Lombardy, forwards accident reports made by Waze users directly to the 112 PSAP. Dispatchers and first responders then use Waze to find the fastest route and reach the destination in the shortest possible time. Waze in returns warns users in the area of the accident.

The project led to a decrease in intervention times of almost 4 and a half minutes.


GIS: why it is a key part of a PSAP’s emergency response


Case Study 112 Tuscany


What is Advanced Mobile Location (AML), and how does it work?


New CAD Webinar Series