Next Generation 112 (NG112) represents a radical transformation in the management of emergency communications. In addition to voice phone calls, the implementation of video calls, real-time text messaging (RTT), and other forms of multimedia communication are planned, giving rise to the concept of "total conversation" for emergencies. This approach enables more effective and accessible interaction for all citizens, including those with hearing or speech impairments.
Beta 80 plays a central role in the adoption and development of NG112 solutions, covering every aspect of this technological ecosystem, from design to operational integration. With numerous active projects across Europe, Beta 80 took its first steps in developing NG112 technology by collaborating on the CELESTE Project (Cross-border ESInet and LoST Emergency Services Testing). This project served as a starting point to demonstrate how the implementation of NG112 technology can improve caller location and support multimedia content such as video and chat, paving the way for a more advanced and interactive emergency management system.
NG112: core components
Native Device Geolocation Advanced Call Routing Total Conversation Real-Time Text
ESInet: at the heart of Next Generation 112
The first challenge posed by NG112 technologies concerns the routing of communications. Unlike traditional phone calls, which are routed based on geographic location, NG112 conversations can be directed using advanced rules, improving the efficiency and accuracy of responses from PSAPs.
To enable these capabilities, the use of ESInet (Emergency Services IP Network) technology is essential. It forms the core of the NG112 network for the intelligent routing of emergency communications. Beta 80 has been a pioneer in Europe in developing key components of ESInet, following the technical specifications provided by NENA and EENA, and adhering to the European standards ETSI TS 103 479 and TS 103 698.
Every component of the NG112 platform, including ESRP, ECRF, and LIS, has been tested and certified during plugtests organized by ETSI and EENA, demonstrating the reliability of the technology to support the transition to a more comprehensive and information-rich emergency system.
Voicebeat: Beta 80’s SIP-PABX System
Based on Asterisk, Beta 80, in collaboration with Fedro, launched Voicebeat, a SIP-PABX system designed to handle emergency calls over the SIP protocol. Voicebeat ensures robustness and scalability, supporting audio, video, and Real-Time Text (RTT) streams.
The solution includes advanced features such as call recording, Automatic Call Distribution (ACD), manual selection (cherry-picking), and a reporting system to monitor PSAP activity. Voicebeat is compatible with third-party soft clients and desk phones and is integrated with Life 1st CAD, though it can also operate independently.
