Answering non-emergency medical calls

For responding to non-urgent, but non delayable calls, Beta 80 offers solutions aimed at managing the available resources in the best way: the Help 1st suite.  

Help 1st offers a single access point to respond to requests for information or services from citizens in a perspective of continuity of care. The objective is to support the 116 117 PSAPs in ensuring a qualified service, that is included in the territorial network. It helps the integration of basic services, emergency services and hospital services. 

Help 1st for 116 117 PSAPs: why to choose it

116 117 is the single European number for accessing non-urgent medical assistance and continuity of care. The numbers substitute of traditional toll-free telephone numbers: non urgent medical services for citizens and tourists, specialized centers support and information toll free numbers. Choosing Help 1st for managing non-urgent, medical answering points carries many advantages.

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Efficient management of telephone interviews

Help 1st optimizes the information collection process, allowing the 116 117 PSAPs to conduct interviews in a rapid and structured way, reducing waiting times for citizens.

Quick resolution of requests

Thanks to its intuitive interface, Help 1st allows 116 117 operators to provide citizens with effective support, facilitating the health triage for medical requests or immediate access to information, available in internal and external databases.

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Call forwarding

Help 1st facilitates the transfer of calls to other PSAPs within the Emergency-Urgency system, ensuring effective management of requests that need the intervention of health or emergency services.

Help 1st for planned transport

Transporting those in need of care is not easy: it is essential to take into account the patient needs, the support staff, the equipment, the agenda, and the most suitable route. 

Beta 80’s Help 1st for planned patient transport helps in the booking of the transfer, providing effective and punctual options in every detail. The application system can be  integrated with the EMS service and can be managed directly by the care facilities or through third-party associations.

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