Control 1st stands out with modules designed to integrate and optimize every aspect of Incident Management. Two of these key modules, Incident Management and Call Handling, work in synergy to ensure a rapid and effective response in critical situations.
Incident Management
The Incident Management module of Control 1st provides advanced tools to support operators at every stage of event management. With process mapping, automated decision steps, and operational suggestions, operators can handle critical situations with greater efficiency.
The intuitive and configurable interface allows for the development of customized response plans, defining actions, timelines, and specific rules for the effective resolution of critical incidents.
Communications and engagements: send direct communications to the resources involved in resolution.
Call management: manage calls directly from the interface.
Mission coordination and monitoring: ensure a smooth and coordinated operation during incident management.
Reports and data analysis: provide detailed reports to continuously optimize procedures.
Call Handling
The Call Handling module seamlessly integrates the telephone system’s features with the Control 1st interface, enabling centralized management of communications with the organization’s personnel. This module offers all the necessary telephony functions to coordinate operations in real-time.
Key features
Initiate calls directly from the interface
Caller identification
Integrated address book for quick access to contacts
